Frequently Asked Questions
You asked?, we answered.
How do I register as new customer?
Thanks for your interest and support to Baby Shop Ninja. You will be registered once you placed your first order with us.
Remember to subscribe to our newsletter as well to stay tuned for our specials.
How do I login to my account?
Click Account then My Account in the top right menu and fill in your email address and password.
What should I do if I forget my password?
To retrieve password, click Forgot Your Password and enter your email address. A new link will be sent to your email to reset your password.
How do I change my personal details?
Login to your account and choose Account Information or Address Book for information you want to change.
Where do you ship to?
Currently we only ship within Australia.
How are the items delivered?
The item is shipped via Australia Post, Fastway or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
Can I use my own delivery service?
We only use our nominated carrier for delivery.
Whoops! How do I cancel an order?
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
So when will I get my stuff?
The estimated delivery time frames are:
- For customers in VIC, approximately 3 – 5 working days;
- For customers in NSW, SA, ACT, approximately 4 – 8 working days;
- For customers in QLD, NT,WA and TAS, approximately 7 – 10 working days.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
When will the item be dispatched?
Most items will be dispatched the very next day after full payment is received.
How can I track my order?
All orders will have tracking ability, you can also view it in the Shipped tab in the Order List page.
What payment methods are available?
The usual suspects – Visa and Mastercard.
And the online shopper’s BFF – Paypal.
NOTE: If you would like to do a direct transfer, just drop us a line and we can arrange it.
Are online payments secure?
We keep your deeds on the DL. We guarantee that your payment details and personal info are kept top secret at all times by using a super secure online encryption system. Your privacy is a top priority at all times.
How do I redeem voucher or coupon codes?
To use these codes, simply enter the voucher code at checkout – an option to do so will be available for you on the checkout page. Easy peasy lemon squeasy!